At ECOMRAM BUSINESS OPC PVT LTD, we strive to provide our customers with high-quality handcrafted home décor products and a seamless shopping experience. This Refund & Return Policy outlines the terms under which returns, replacements, and refunds are accepted for purchases made on ecomrambussiness.com.

1. Eligibility for Returns
You are eligible to request a return under the following conditions:

Return Window:

Returns must be initiated within 7 days from the date of delivery.
Condition of Product:

Product must be unused, undamaged, and in its original packaging, including tags, labels, and accessories.
Any product that shows signs of use, damage, or alteration will not be accepted.
Returnable Products:

Most home décor items are eligible unless specified otherwise on the product page.
Certain products may be marked as non-returnable due to hygiene, customization, or fragile nature.

2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:

Customized or personalized products
Items marked as “Non-Returnable” on the product page
Items that have been used or damaged after delivery
Products without original packaging or missing components

3. Damaged, Defective, or Incorrect Product
If you received a product that is damaged, defective, or different from what you ordered:

Notify us within 48 hours of delivery.
Provide clear photos or videos of:

The damaged part(s)
The packaging
The invoice label
Once verified, we will offer:

A replacement, or
A full refund, based on your preference.
There is no additional cost for returns due to damage or wrong product delivery.

4. Return Process
To initiate a return:

Contact our customer support through:

Email: [Insert Email]
Phone/WhatsApp: [Insert Number]
Provide your order number, reason for return, and required proof (if applicable).
Once your request is approved:

We will arrange a pickup (if available in your area), or
Guide you on how to ship the product back to us.
Note:

Products must be securely packed to avoid damage during transit.
If the return is approved but the item is damaged during return shipping due to improper packaging, the refund may be denied.

5. Refund Process
Once we receive and inspect the returned product:

We will notify you regarding approval or rejection of the refund.
If approved, the refund will be processed to your original payment method.
Refund Timeline
Refunds will be credited within 5–6 working days after approval.
Bank or payment gateway processing times may vary.

6. Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation is not possible; however, you may request a return after delivery.
For prepaid orders:

If cancellation is approved before dispatch, a full refund will be issued within 5–6 working days.

7. Exchange Policy
Currently, we offer exchanges only for damaged, defective, or incorrect items.
For design or preference-based exchanges, customers may return the product (if eligible) and place a new order separately.

8. Missing or Delayed Refunds
If you have not received your refund within the expected timeline:

Check your bank account or payment app.
Contact your bank or payment provider (some delays may occur).
If still unresolved, contact our support team for assistance.

9. Contact Information
For all return, refund, or cancellation queries:

ECOMRAM BUSINESS OPC PVT LTD
Website: ecomrambussiness.com