At ECOMRAM BUSINESS OPC PVT LTD, we aim to deliver your handcrafted home décor products quickly, safely, and efficiently. This Shipping Policy outlines how we process, handle, and deliver orders placed through ecomrambussiness.com.

1. Free Shipping in India
We are pleased to offer FREE SHIPPING across India on all orders—no minimum purchase required.

2. Order Processing Time
All orders are processed within 1–2 working days after the order is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
Customized or made-to-order items may require additional preparation time. (If applicable)
Once processed, your order will be shipped, and you will receive a confirmation email or message.

3. Estimated Delivery Time
Estimated delivery times may vary depending on your location:

Metro Cities: 3–5 working days
Non-Metro Cities: 4–7 working days
Remote/Interior Areas: 7–10 working days
Please note that unexpected delays may occur due to weather, courier issues, or logistical constraints.

4. Order Tracking
Once your order is shipped:

You will receive a tracking ID and courier partner name via email or SMS.
You can track your package in real-time using the provided tracking link.
If you face any tracking issues, our support team is here to help.

5. Packaging & Handling
We take special care to safely pack all handcrafted items to prevent breakage or damage during transit. Our packaging includes:

Multi-layer protective wrapping
Shock-resistant material for fragile items
Secure, tamper-proof outer packaging

6. Delivery Attempts
Our courier partners will make up to 2–3 delivery attempts.
If delivery fails due to an incorrect address or unavailability of the customer:

The package may be returned to us.
Re-shipping may incur additional charges.
No refunds will be issued for orders with incorrect or incomplete addresses.

7. International Shipping
Currently, we do not offer international shipping.
We ship only within India.

8. Delayed or Missing Packages
If your order is delayed beyond the estimated delivery time:

Check the tracking details for updates.
Contact our customer support if there is no movement for more than 48 hours.
For lost or missing packages:

We will coordinate with the courier partner to resolve the issue.
Refunds or replacements will be issued only after proper investigation.

9. Contact Information
For any shipping-related questions or concerns:

ECOMRAM BUSINESS OPC PVT LTD
Website: ecomrambussiness.com